Privacy Policy

Austdoor is committed to protect the privacy of our customers. Please read the "Privacy Policy" below to better understand the commitments made by Austdoor, to respect and protect the rights of visitors.

1. Purpose and scope of information collection

To access and use some services at Austdoor, customers may be required to register with Austdoor personal information (Email, Full name, Phone number, etc.) All information must be guaranteed accurate and legal. Austdoor does not assume any responsibility related to the law of the declared information.
Austdoor may also collect information about the number of visits, including the number of pages viewed by customers, the number of links customers clicked and other information related to connecting to Austdoor.
Austdoor also collects the information of the applications/browsers that customers use when accessing the website.

2. Scope of using information

Austdoor collects and uses personal information of customers with the appropriate purpose and fully compliance with the contents of this "Privacy Policy". When necessary, Austdoor may use this information to directly contact customers in the following forms: send letters, orders, thank letters, sms, technical and security information ...

3. Information storage time

Personal data of members will be stored until a request to cancel or self members log in and perform cancellation. In any remaining cases, the member's personal information will be kept confidentially on Austdoor server.

4. The address of the unit that collects and manages personal information

Austdoor Group Joint Stock Company

37 Le Van Thiem Street, Nhan Chinh, Thanh Xuan District, Hanoi

TELEPHONE: (024) 44550088 - Fax: (04) 44550086

5. Means and tools for users to access and edit personal data


Currently, the website has not implemented editing personal information of members, so the access and correction of personal data based on customer requirements by the following forms:
- Make a phone call to the customer service hotline 1900 6828, the operator will support editing for the users.
- Leave a comment or send a comment directly from the website and application, the administrator will check the information and reviews the comment contents in accordance with the laws and policies of Austdoor

6. Commit to keep customers' personal information confidential

- Personal information of members on the website and application is committed to absolute confidentiality according to our privacy policy by Austdoor. Collection and use of information of each member is done only with the consent of the customer otherwise the other cases provided by law.
- We do not use, transfer, provide or disclose to any third party about the member's personal information without the consent of the member.
- In case the information server is hacked, resulting in the loss of member's personal data, Austdoor will be responsible for reporting the incident to the investigating authorities for timely handling and notifying the members.
- Website and application management requires individuals when registering/buying products to provide all relevant personal information such as: Full name, address, email, identity card number, phone number, account number, payment card number... and responsible for the legality of the above information.
- The webtsite and application management is not responsible for nor solving any complaints related to the member's benefits if all the personal information of that member is provided when registering is incorrect.