Warranty policy

GENERAL REGULATION ON WARRANTY

- Austdoor implements electronic warranty, information on the policy and period of warranty is officially listed on Austdoor Group's website.

- The company only guarantees the synchronous shutters (synchronous shutters includes: Shutter bodies, Shaves, Rails, Winches and genuine accessories provided by Austdoor), any damage of door or accessories related to installation with non-genuine accessories will not be warranted.

- All the shutter body, control box, winch (motor), UPS, locks, wall-mounted buttons,... of Austdoor are stamped or printed with the Austdoor logo and are additionally affixed with warranty stamps of Austdoor.

- In case of malfunction, please contact Austdoor Agents or Customer Service and Support Center via hotline:



THE PRODUCTS ARE NOT UNDER WARRANTY IN THE FOLLOWING CASES

- The shutter body and accessories are not synchronized, without Austdoor stamps.
- The shutter body and accessories are not affixed with warranty stamps or warranty stamps are torn or erased.
- Customers voluntarily dismantle and repair before Austdoor technical staffs come for warranty without Austdoor's assent.
- The products are not operated properly.
- The product has been broken due to electric, water, insects.
- The products are damaged by natural disasters, fires.
- The damaged shutters due to the installation of non-genuine accessories (Winches, Shafts, UPS,...) will not be warranted.